● Help & Support

Frequently Asked Questions

Everything you need to know about sending money from the UK to Uganda with UgSend.

Getting Started

Fees & Exchange Rates

Sending Money

Delivery & Speed

Safety & Compliance

Identity Verification (KYC)

Account & Settings

Mobile App

Still have questions?

Our support team is here to help Monday–Friday, 8am–8pm UK time.

Email support@ugsend.co.uk
Partner-led payments · £0 fee · 0.9% margin shownPayment collection, safeguarding and payout are provided by FCA-authorised and licensed partners. UgSend does not hold customer funds or operate a wallet.